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  1. 15 Vital Business Etiquette Rules

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    Unprofessional behavior could lose your business. Here are 15 basic etiquette rules you should be following. As times change, so do social norms for personal and professional behavior, but that doesn’t mean basic etiquette doesn’t matter. Performance and quality are important, too, of course, but not exclusively. We sometimes forget...
  2. Are you aware of these 6 types of workplace hazards?

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    Hazards exist in every workplace, but how do you know which ones have the most potential to harm workers? By identifying hazards at your workplace, you will be better prepared to control or eliminate them and prevent accidents, injuries, property damage and downtime. Firstly, a key step in any safety protocol...
  3. 6 Steps For More Effective Delegation

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    BY MICHELLE RANDALL Delegating is a great way to ensure that more tasks get done in less time, and it also builds team capacity. Unfortunately, a lot of managers don’t pay enough attention to the delegation process, and thus fail to reap the benefits. Are you a successful delegator? There are...
  4. FIVE WAYS TO CREATE A CUSTOMER SERVICE CULTURE

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    The reason an organization can deliver good or bad customer service comes down to one thing; what is happening on the inside of that organization.  To sum it up in one word: culture. The culture inside of the organization is impacting your customer service.  It’s more than just hiring the right people, and...
  5. Don’t Accept Accepted Thinking

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    Once upon a time, accepted thinking was that the world was flat. Not so long ago, conventional wisdom was that a horse and cart was the pinnacle of human transport. Accepted thinking is always waiting to be proved wrong – and that goes for accepted business thinking too. Smoking was...
  6. 30 Mistakes Entrepreneurs Make

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    Over 50% of small businesses fail in the first 5 years I believe that most small business owners are their own worst enemy. Despite having the motivation and vision to be a business owner, entrepreneurs make mistakes that can be avoided. Today you will discover 30 business mistakes that entrepreneurs make...