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The Community Blog...

Articles, News and Other Interesting Information...

  1. FIVE WAYS TO CREATE A CUSTOMER SERVICE CULTURE

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    The reason an organization can deliver good or bad customer service comes down to one thing; what is happening on the inside of that organization.  To sum it up in one word: culture. The culture inside of the organization is impacting your customer service.  It’s more than just hiring the right people, and...
  2. Don’t Accept Accepted Thinking

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    Once upon a time, accepted thinking was that the world was flat. Not so long ago, conventional wisdom was that a horse and cart was the pinnacle of human transport. Accepted thinking is always waiting to be proved wrong – and that goes for accepted business thinking too. Smoking was...
  3. 30 Mistakes Entrepreneurs Make

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    Over 50% of small businesses fail in the first 5 years I believe that most small business owners are their own worst enemy. Despite having the motivation and vision to be a business owner, entrepreneurs make mistakes that can be avoided. Today you will discover 30 business mistakes that entrepreneurs make...